Refund policy
I gladly accept returns, exchanges and cancellations.
Contact me within: 7 days of delivery
Return items back within: 14 days of delivery
Request a cancellation: Before item has dispatched "If personalised before it is made"
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
*Although we use Royal Mail 24 hour service which is a next day service, We cannot guarantee a next day delivery as there may be possible delays within the Royal Mail service.